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It has a body, it has a mind, but does it have a heart? Observations of the life of a cafe.

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When I enter a cafe, I expect a few things: A nice ambience, proper music and lighting, comfortable furniture, well-made drinks and good service be it at a large, well-known brand of an establishment such as the famed Starbucks, Twinnings and the likes, or at a small shop in the corner that is privately own.
The fault with many cafes, though, is not in all that I have mentioned earlier, for most would have a body (a physical establishment that is well-designed to meet the expectations of its patrons) and a mind (a strategic business plan created to bring in profits). However though, as much as one may be inclined to think otherwise, without a beating heart, one such place would fail at creating an impact in a noisy marketplace filled to the brim with eager competitors.
Where then, does the heart of a cafe lie? It lies where all other hearts lie: in people, in the staff of a cafe. It is they who bring genuine smiles to the customers, they who add that little extra foam for a familiar reg…